Roc Tan's Shipping Policy
Effective Date: April 15, 2025
At Roc Tan Windsocks, we’re proud to ship our handcrafted windsocks from Sylvan Lake, Alberta, to customers across Canada and beyond! Below you’ll find all the details about how we pack, ship, and deliver your orders.
Order Processing Time
- All orders are typically processed and shipped within 2–5 business days.
- Custom or personalized windsocks may require additional time (up to 10 business days).
- We do not ship on weekends or holidays.
If there’s a delay in your order, we’ll reach out to you directly via email or phone.
Shipping Locations
We currently ship to:
- Canada (nationwide)
- United States
- Select International locations — please contact us if your country isn’t listed at checkout.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Your delivery address
- Order size and weight
- Chosen shipping method
Occasionally, we may offer free shipping promotions, which will be clearly advertised on our site when available.
Delivery Estimates
Estimated delivery times (after processing):
- Canada: 3–10 business days
- USA: 7–14 business days
- International: 10–21 business days (may vary depending on destination and customs)
*Please note:* Delivery times are estimates and may be affected by factors beyond our control (e.g., weather, postal service delays, or customs processing).
Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with a tracking number, if applicable.
If you haven’t received tracking info within 5 business days of placing your order, feel free to contact us.
Local Pickup
Live nearby? We offer local pickup from our shop in Sylvan Lake, Alberta! Just select “Local Pickup” during checkout, and we’ll notify you when your order is ready.
Pickup Location:
📍 72 Hallgren Dr., Sylvan Lake, AB T4S 2G8
Please call ahead: (403) 844-4214
Customs & Import Duties (International Orders)
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and vary by country.
We are not responsible for delays due to customs processing.
Shipping Issues or Questions?
If your package is delayed, missing, or damaged during shipping, please contact us right away. We’ll do everything we can to help.