Roc Tan's Privacy Policy
Effective Date: April 15, 2025
At Roc Tan Windsocks, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, https://roctan.com, or interact with us in any way.
By using our website, you consent to the practices described in this Privacy Policy.
Who We Are
Information We Collect
We may collect the following types of personal information when you interact with our website:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (processed securely through third-party providers)
- Order history
- IP address and browser information (via cookies and analytics tools)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Respond to inquiries and customer service requests
- Send order updates or promotional emails (if you opt-in)
- Improve our website functionality and user experience
- Prevent fraud or misuse of our website
Sharing Your Information
We respect your privacy. We do not sell or rent your personal information to third parties. However, we may share your information with:
- Payment processors to handle transactions securely
- Shipping carriers to deliver your orders
- Service providers that help us run our website (e.g., hosting, analytics)
All third parties we work with are expected to keep your information secure and confidential.
Cookies and Analytics
We use cookies to enhance your browsing experience and to understand how visitors use our site. Cookies are small data files stored on your device. You can disable cookies in your browser settings if you prefer.
We may also use tools like Google Analytics to collect anonymous traffic data. This helps us improve our website performance and content.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including:
- Access to the data we hold about you
- Requesting corrections or deletion of your data
- Opting out of promotional communications
To exercise your rights, please contact us at roctan@telusplanet.net.
Data Security
We take reasonable precautions to protect your personal information. This includes secure servers, encrypted payment processing, and restricted access to customer data.
However, please note that no method of transmission over the internet is 100% secure.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
📧 Email: roctan@telusplanet.net
📞 Phone: (403) 844-4214
📬 Mailing Address: 72 Hallgren Dr., Sylvan Lake, AB T4S 2G8, Canada